Account Manager
• Manage and develop strong relationships with key clients, serving as the primary point of contact between them and the company.
• Ensure client satisfaction by anticipating their needs and providing effective, tailored solutions.
• Oversee the entire account lifecycle, from onboarding to retention, ensuring the achievement of established goals.
• Identify opportunities for growth and cross-selling within existing accounts.
• Collaborate with internal teams (sales, marketing, operations) to ensure an exceptional customer experience.
• Analyze account performance metrics and prepare regular reports for clients and management.
• Effectively address and resolve any issues or challenges that arise, prioritizing client satisfaction.
• Propose and execute strategies to enhance client loyalty and maximize account profitability.
• 5–20 years of experience in Account Management, Customer Success, or Client Management roles, preferably in the HORECA sector or B2B services.
• Excellent communication, negotiation, and problem-solving skills.
• Proven experience managing multiple accounts and meeting sales and retention objectives.
• Familiarity with CRM tools and digital account management platforms.
• Ability to build long-term relationships with clients and internal teams.
• University degree in Business Administration, Marketing, Communication, or related fields (preferred but not mandatory).
• Ability to work independently in dynamic and fast-changing environments.
