Customer services
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Team leadership
• Strong team player
• Interpersonal Skills
• Sales and Marketing
• Time management
• Multi-task and work with
or without supervision
• Customer service
• Customer Relationship
Management program
(CRM)
• Call center
management
• Documentation and
record-keeping
• Office administration,
management
• Great problem-solving
skills
• Report writing
Higher diploma Certficate
Degree in International Relation and cyber securities
Masters degree in Business Management
