Professional Looking to Manage a Riad
Hello everyone,
My name is Karim, I'm a Moroccan based in Marrakech with over 7 years of experience in the hospitality industry, especially in Riads. I've worked as a receptionist and guest relations specialist since 2017 and have also handled bookings, staff coordination, kitchen needs, and channel management (Booking.com, Expedia, Airbnb, etc.).
I'm currently seeking an opportunity to manage a riad or guest house on behalf of owners who want a reliable, professional presence on-site. I speak French, English, and I'm currently improving my Spanish and German. I'm also passionate about offering memorable guest experiences, and I understand the needs of international travelers very well.
If you're looking for someone trustworthy, detail-oriented, and experienced, I'd be happy to connect!
Feel free to message me here or contact me directly via 212603287444
Best regards,
Karim
Hospitality & Guest Relations
• 7 years of experience in Moroccan hospitality, specializing in riads and guest houses
• Warm and professional welcoming of guests from diverse cultural backgrounds
• Expert in handling check-ins, check-outs, and special guest requests
• Strong problem-solving and conflict resolution abilities
• Passionate about creating memorable and personalized guest experiences
Operations & Staff Management
• Day-to-day supervision of housekeeping, kitchen, and maintenance teams
• Staff scheduling, task delegation, and quality control
• Managing suppliers for food, cleaning products, and amenities
• Ensuring cleanliness, safety, and comfort standards are consistently met
Reservation & Channel Management
• Skilled in using platforms such as Booking.com, Airbnb, Expedia, and others
• Proficient in updating availability, prices, and guest communication
• Preventing overbookings, handling last-minute changes and guest inquiries professionally
Administrative & Financial Tasks
• Handling payments (cash, card, online systems) securely and accurately
• Monitoring budgets, expenses, and preparing basic financial reports
• Managing guest records and reservation logs with attention to detail
Communication & Languages
• Fluent in French and English
• Conversational Spanish
• Currently learning German to improve communication with European guests
• Clear, courteous communication with guests, staff, and property owners
Tech & Systems
• Familiar with property management systems (PMS) and online calendars
• Experienced in using channel manager tools (e.g., Cloudbeds, Eviivo)
• Comfortable with Google Workspace, Excel, WhatsApp, and email tools
• Ability to manage reviews and online reputation effectively
Sales & Marketing (Bonus)
• Creating attractive listings and managing online presence
• Upselling experiences such as desert tours, airport transfers, or meals
• Promoting the property through social media and local partnerships
French (Advanced)
Spanish (Fair)
Arabic (Fluent)
English (Advanced)
