NEED HELP

Member since 13 April 2016

anna.trMember13 April 2016 06:59:00

Hi, I really need help because this was my first time sending my documents with Singpost.

I sent my important documents to 1 university in New Zealand to apply for a program. I choose Singpost because it's near to my room. It costs me 85$ for speedpost because I am in a hurry. After 4-5 days, my documents' status on Singpost website tracking聽 is "undelivery".聽 Then today is " Received at Destination Processing Facility" I called to Singpost and they said I need to call to recipient to tell them go to the post office. I am trying to tell them this is an university and I do not know personal phone number, except the number I got from the website.

What do I need to do now? I am new comer here for almost 10 months. I don't know what I should do in my case. Please help. Thanks. It's my documents to apply to school and the parcel is expensive.

arl127 Member

Member since 23 July 2014

arl127Member13 April 2016 13:20:50

Well, if you have written the address it will get delivered. If not the letter will return back to you.

Check with the university and also follow up and ask Singpost to send instruction for re deliver. Prior to that get the address verified and confirmed from the uni.

surya2k VIP Member

Member since 22 June 2014

surya2kVIP Member13 April 2016 15:15:20

2890

Believe, if you have written correct address including University department with recipient's name/ department and its postal code, then there is nothing for you to be worried.

It's that receipient country's post office responsibility to deliver the letter to right person.

If due to wrong address or any unconventional circumstance arised, which caused the letter undelivered at receipient'S end then it will return to you and you may bear the additional cost.

Good luck.

beppi Germany/Singapore Expert

Member since 08 August 2010

Germany & Singapore Expert

beppiGermany/Singapore Expert13 April 2016 18:16:56

15468

Singpost cooperates with the national post office in the delivery country.
If NZ Post cannot deliver the package, it will be returned to you.
Are you sure you put the correct (and deliverable) address on it?